Refund policy

Veléne Skin Last updated: June 18, 2026

14-Day Return Window

We want you to love your Veléne products. If you're not completely satisfied, you may return your item(s) within 14 days of delivery for a refund.

Condition Requirements

To be eligible for a return, items must be:

Unused and in the same condition that you received them, with all original packaging, seals, and labels intact. Products that have been opened, used, or show signs of use cannot be accepted for return.

How to Start a Return

Email us at veleneskin@gmail.com with your order number and the reason for your return. Once your return is approved, we will provide you with return instructions and the return address.

Return Address

Veléne Skin 17215 Baldwin Hall Dr Charlotte, NC 28277 United States

Please do not send any items back without first contacting us at veleneskin@gmail.com — returns sent without prior approval may not be processed.

Refunds

Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.

Return Shipping Costs

You will be responsible for paying your own shipping costs for returning your item, unless the return is due to our error (e.g., wrong or defective item received). Shipping costs are non-refundable.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us at veleneskin@gmail.com within 14 days of delivery with photos of the product, and we will arrange a replacement or refund at no additional cost to you.

Non-Returnable Items

Products that have been opened or used cannot be returned for hygiene and safety reasons, except in cases of damage or defect.

Questions

For any questions about returns or refunds, reach out to us at veleneskin@gmail.com.